Privacy Policy
Last updated: 2025-08-25
This Privacy Policy explains how Sim Plans Online ("we", "us", or "our") collects, uses, discloses, and protects personal data when you visit our website, contact our team, or use our services in Singapore. We are committed to handling personal data in accordance with applicable Singapore laws and good industry practices.
1. Data we collect
We may collect information you provide directly, such as name, email address, phone number, and message content when you complete a form or contact us. We also collect technical information automatically, including IP address, device identifiers, pages visited, timestamps, and basic analytics events. Cookies and similar technologies help us remember preferences and understand website performance.
2. Purpose of processing
We process personal data to provide information about SIM and mobile plans, respond to enquiries, perform activation assistance, manage customer relationships, improve our website, ensure security, and comply with legal obligations. Where required by law, we will request your consent before sending marketing communications.
3. Legal bases
Our legal bases may include your consent, the necessity to perform a requested service, our legitimate interests in operating and improving our services, and compliance with legal requirements. You may withdraw consent at any time, which will not affect prior processing carried out with your consent.
4. Cookies and preferences
Cookies enable core functionality, measure site usage, and support features such as remembering choices. You can control cookies through browser settings. Note that disabling certain cookies may affect website functionality.
5. Data sharing
We may share personal data with trusted service providers that support our operations (for example, hosting, analytics, and customer communication tools). These parties are bound by confidentiality obligations and process data only on our instructions. We may also disclose data to authorities where required by law or to protect our rights.
6. International transfers
Where personal data is transferred outside Singapore, we take steps to ensure appropriate safeguards are in place consistent with applicable requirements, such as contractual protections and security controls.
7. Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Retention periods depend on the type of data and context of processing.
8. Data security
We maintain reasonable administrative, technical, and physical measures to protect personal data against unauthorized access, alteration, or loss. While no method is completely secure, we continuously review and enhance our controls.
9. Your rights
You may request access to personal data we hold about you, ask for corrections, or request deletion where appropriate. You may also object to certain processing or request restriction, subject to legal limitations. To exercise rights, contact us using the details below.
10. Children
Our services are intended for general audiences. We do not knowingly collect personal data from children without appropriate consent where required by law.
11. Third-party links
Our website may include links to internal pages such as Legal information and other resources. This Policy applies only to our website and services.
12. Contact
If you have questions about this Policy or wish to exercise your rights, please contact us at Onlinesimesg.com@gmail.com or call + (65) 9 276-43-81. Our address is 8 Marina View, Asia Square Tower 1, Singapore 018960.
13. Changes
We may update this Policy from time to time to reflect changes in laws, technology, or our services. Material changes will be posted on this page with a revised effective date.
